3.1 - Product Guarantee, Warranty, and Rescission Federal and state law requires that Distributors notify their retail customers that they have three business days (5 business days for Alaska residents and 15 days for residents of North Dakota age 65 or older. Saturday is a business day, Sundays and legal holidays are not business days) within which to cancel their purchase and receive a full refund upon return of the products in substantially as good condition as when they were delivered. Distributors MUST verbally inform their customers of this right, they MUST provide their customers with TWO copies of a retail receipt at the time of the sale, and MUST point out this cancellation right stated on the receipt.
3.2 - Returns by Distributors and Retail Customers We take pride in the quality of our products and want our customers and Distributors to fall in love with them also. Our customer-friendly return policy ensures our customers are always happy with their purchases.
If a Distributor or a customer is not happy with their purchase, they can return the item(s) for a refund or exchange. We are happy to provide a cash refund within 30 days and Store Credit within 90 days. If a customer contacts a Distributor to request a refund or exchange within such time periods, the Distributor shall assist the customer by providing the customer with a FREE pre-paid return shipping label.
Note that this refund/exchange policy for Distributors is limited. If a Distributor returns more than $1,000 USD for a refund in any 12 consecutive month period, the request will constitute the Distributor’s voluntary cancellation of his or her Distributor Agreement, and the refund will be processed as a cancellation repurchase and the Distributor’s Nice and Bella business will be cancelled.
3.3 - Return FAQs and Policies Distributors must be familiar with the following FAQs and policies so that they can explain Nice and Bella’s return, refund and exchange policies to their customers. Please review the information in this section and review it regularly so that you can provide your customers with accurate information.
What is the return Policy? If you’re not absolutely satisfied with your purchase, you can return your item(s) for a refund or exchange within 90 days of purchase. We are happy to provide you a cash refund within 30 days and a Store Credit within 90 days. Returns or exchanges are accepted on unworn items in resalable condition (excluding Sale items, Gift Cards, Display Items and Business Supplies, which are Final Sale).
Contact your Distributor to get your return started and receive a FREE pre-paid return shipping label. Your Distributor will be happy to assist you by providing you with a pre-paid return shipping label to make it fast and easy. If you are unable to contact your Distributor, please contact the Customer Care Center and we will be happy to assist you!
Items must be returned in their original packaging and accompanied by an original proof of purchase. This could include your packing slip, a copy of your order confirmation email or a copy of your return confirmation email.
Was your order missing an item or did your order contain the wrong item? If so, we ask that you notify us within 7 days from order received date.
Refunds: We are happy to provide you a cash refund within 30 days and Store Credit refund within 90 days. Initial outbound shipping will not be refunded.
Replacements: Replacements that are due to manufacturer’s defects may be repaired or exchanged for a replacement for up to 6 months from date of order at no additional charge. To replace an item due to a manufacturer's defect, please contact your Distributor who can assist you. If you are unable to reach your Distributor after 30 days, please contact the Customer Care Center for assistance. If we do not have the piece in the current Collection, you can exchange for a piece of the same or lower Collection price. For replacements/defects: first contact customer care they will give you instructions on how to send picture, we will review then if necessary, we will send return label for them to ship it back. If picture is sufficient, we will send replacement.
Accidental Broken Item Replacement: For one (1) year from date of purchase should a jewelry or accessory be broken, the buyer may pay 30% of the current item price and shipping to receive a replacement. The broken item must be returned to the Customer Care Center. Shipping to be paid by the buyer.
Timing of Refunds: Your refund will be processed upon receipt of your returned item at our Distribution Center. Once we process your return, your refund will be available 8-10 business days later depending on your issuing bank and/or billing cycle. Did you pay your Distributor with cash or check? If so, please contact your Distributor who will refund you directly.
Examples of manufacturer’s defect: • Non-functional clasp
• Abnormal discolorations (beyond normal variations in natural stone colors)
• Jump ring or chain link that is not closed properly
To return your items: 1. Place the items to be returned with your packing slip in a box.
2. Affix your pre-paid return shipping label to the outside of your box.
3. Place the box in your mailbox, take it to the local Post Office or schedule a time with them to have it picked up from your doorstep.
Can I edit or update my order once I’ve submitted it? We are here to assist you. If you will call the Customer Care Center immediately to notify us and your order has not yet processed, we will be happy to make the changes.
My item is on back order. Can I cancel it? Yes. If your item is on back order and hasn't yet shipped, you can cancel your order for a full refund. Please contact our Customer Care Center to assist you with this.
How do I return a product? Begin with your Distributor who will handle all your customer support needs and process most returns, replacements and exchanges online for you.
Within 1 business day of your Distributor submitting your return request, you will receive a pre-paid domestic shipping label to return your purchase. You can also find this label in your online account associated with your returned order.
If you don’t know who your Distributor is, please contact the Customer Care Center and we will be happy to assist you.
How do I return a Reward Item? Your Distributor can assist you in processing any returns for items purchased with Rewards. Any unworn items purchased with Rewards can be refunded for Store Credit for 90 days. Any unworn items purchased with your 50% off credit can be refund to your original form of payment for 30 days or to Store Credit for 90 days.